Frequently asked questions

Orders placed before 3:00pm Eastern on a business day are dispatched within 1 to 2 business days. Transit then takes an estimated 3 to 6 business days, so most orders reach you an estimated 4 to 8 business days after checkout.

$5.99, flat, on every order, sent with Nationwide Tracked Shipping. It does not change with weight, state, or how much is in your bag.

All 50 states and Washington, D.C., including PO boxes. We do not currently deliver to APO or FPO addresses, U.S. territories, or outside the United States.

We ship with established national carriers, including USPS, UPS, and FedEx. The carrier for your order is named in your dispatch email.

Your dispatch email carries a tracking number, and you can follow your parcel any time on our Track your order page.

Check the tracking first. If your order has passed the end of its estimated window, email customercare@edwardbramley.com with your order number and we will take it up with the carrier.

Yes, at no cost, any time before dispatch. Email customercare@edwardbramley.com straight away with your order number and the corrected address. Once a parcel is moving, it can no longer be redirected.

Allow 24 hours, and check with household members, neighbors, building staff and any parcel room. If it still has not appeared, email customercare@edwardbramley.com and we will open a trace with the carrier.

You have 60 days from delivery to start a return. Items should be unworn beyond trying on, unwashed, unaltered, with tags attached. There are no restocking fees. Return postage on a change of mind is yours; if an item is faulty, damaged or wrong, every cost is ours.

Email customercare@edwardbramley.com with your order number and the items you are returning. We reply within 1 business day with your return authorization and the return address.

Not at present. Send your return with a tracked service of your choice and keep the receipt until your refund lands.

Yes, for any reason, subject to stock. Email customercare@edwardbramley.com within the 60-day window. Exchange returns follow the same postage rules, and the replacement ships to you at our cost.

Email customercare@edwardbramley.com within 14 days of delivery with your order number and photos. We will send the correct item or a replacement, or refund you in full, whichever you prefer, at no cost to you.

Yes, free of charge, any time before dispatch. Since we dispatch within 1 to 2 business days, email customercare@edwardbramley.com as soon as you can.

Returns are inspected within 2 business days of arriving back with us, and your refund is issued the same day to your original payment method. Your bank may then take up to 8 business days to post it.

Email customercare@edwardbramley.com. Our hours are Monday through Friday, 8:00am to 5:00pm Eastern, and a person replies within 1 business day.