Terms of service
These Terms of Service govern your use of edwardbramley.com and every purchase made through it. Placing an order means you accept them, so five minutes here is time well spent. Questions before you buy are welcome at customercare@edwardbramley.com.
1. About us
Edward Bramley is a United States online retailer of jackets and winter wear, operating from 245 Park Avenue, 33rd Floor, New York, NY 10167, United States. In these Terms, "we," "us," and "our" mean Edward Bramley; "you" means the person browsing or buying; the "Site" means edwardbramley.com. All commerce on the Site is conducted in U.S. dollars.
2. Who may shop with us
The Site is offered to individuals aged 18 or over who can form binding contracts under applicable law, shopping for personal, non-commercial use. By ordering, you confirm each of these things is true of you. We deliver within the United States only, as set out in our Shipping Policy.
3. How an order becomes binding
Adding items to a bag reserves nothing, and submitting an order is an offer to buy rather than a completed sale. Our order confirmation email acknowledges receipt of that offer. The contract between us forms when we dispatch your items and send the dispatch email. We may decline or cancel an order before dispatch, including for suspected fraud, pricing or stock errors, or resale activity, and if we do, anything already paid is refunded promptly and in full.
4. Products and availability
We describe every garment as accurately as we can: measurements, materials, and photography included. Screens render color differently, and minor variation between the image and the garment in hand can occur. Availability is not guaranteed until dispatch; where an item proves unavailable after you order, we will tell you quickly and refund whatever cannot be fulfilled.
5. Pricing and pricing errors
Prices are shown in U.S. dollars and exclude sales tax, which is calculated and displayed at checkout where required by law. We may change prices at any time; changes never affect an order already placed. Where a clear pricing error has occurred, such as a misplaced decimal, we may cancel the affected order before dispatch and refund it in full, and we will tell you why.
6. Payment
Payment is taken at checkout through Shopify's payment infrastructure. We accept major credit and debit cards and the digital wallets shown at checkout. You confirm that the payment method you use is yours or that you are authorized to use it. Full card numbers pass to the payment processor and are not held on our systems.
7. Promotions and discount codes
Discount codes apply only within their stated dates and conditions, cannot be combined unless we say otherwise, and hold no cash value. We may withdraw a promotion at any time; an order already placed with a valid code keeps its discount.
8. Shipping and delivery
Shipping is governed by our Shipping Policy, which forms part of these Terms. In brief: Nationwide Tracked Shipping at $5.99 per order, dispatch within 1 to 2 business days with a 3:00pm Eastern cutoff, and estimated transit of 3 to 6 business days. Delivery windows are estimates; they are not guaranteed dates.
9. Ownership and risk
Ownership of the items and the risk of loss or damage pass to you on delivery to the address you provided. Loss or damage occurring in transit is handled under our Shipping Policy at no cost to you.
10. Returns, refunds, and cancellations
Our Refund Policy, which forms part of these Terms, gives you 60 days from delivery to return items, sets out condition requirements and non-returnable items, and explains refund timing. Orders may be cancelled free of charge before dispatch. Nothing in these Terms reduces any right you hold under applicable consumer law.
11. Accuracy of your information
You agree to provide current, complete, and accurate information when ordering, including your delivery address and contact details, and to keep them updated so we can fulfill and communicate properly. Consequences of an incorrect address are set out in the Shipping Policy.
12. Acceptable use
You may browse the Site, buy from it, and share links to it. You may not misuse it: no unlawful purpose, no interference with its operation or security, no automated scraping or harvesting of content or data, no false or fraudulent orders, no impersonation, and no introducing malicious code. We may refuse service and cancel orders connected with any of these.
13. Intellectual property
Everything on the Site, including the Edward Bramley name, wordmark, product photography, copy, and design, belongs to us or our licensors. You may not reproduce, distribute, or exploit any of it commercially without our written permission. Nothing here grants you any license beyond ordinary personal use of the Site.
14. Material you send us
If you send us feedback, photographs, reviews, or suggestions, you grant us a non-exclusive, royalty-free, perpetual license to use them in connection with the business, and you confirm the material is yours to send and lawful. We are not obliged to use, retain, or return anything submitted, and we may remove content we consider unlawful or offensive.
15. Third-party services
The Site relies on third-party services, including payment processing, delivery carriers, analytics, and advertising platforms, and may link to sites we do not operate. We are not responsible for the content or practices of third parties; their terms and privacy policies govern your dealings with them. This does not limit our transit-loss responsibilities under the Shipping Policy.
16. Electronic communications
By ordering or contacting us, you consent to receive transactional communications from us electronically, including order confirmations, dispatch notices, and service messages. Marketing email is separate, requires your sign-up, and can be stopped any time via the unsubscribe link.
17. Privacy
Our Privacy Policy explains what information we collect and how it is used and shared. It forms part of these Terms.
18. Disclaimer of warranties
The Site is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties relating to the Site itself, including any promise that it will be uninterrupted, error-free, or free of harmful components. Warranties and remedies for the garments are governed by our Refund Policy and applicable law, and nothing in this section limits them or any right you hold under law that cannot be waived.
19. Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to an order is limited to the amount you paid for that order, and neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; in that case, our liability is limited to the greatest extent the law permits.
20. Your responsibility to us
You agree to compensate us for losses, liabilities, and reasonable legal costs arising from your breach of these Terms or your unlawful use of the Site, except to the extent we caused the loss ourselves.
21. Interruptions we cannot prevent
Neither of us is responsible for failure or delay caused by things neither party could reasonably prevent, including natural disasters, labor disputes, carrier failures, utility outages, and government action. If such an event delays an undispatched order by more than 30 days, either of us may cancel it for a full refund.
22. Suspension and termination
We may suspend or end your access to the Site where these Terms are breached or where fraud or abuse is suspected. Sections which by their nature survive termination, including intellectual property, limitation of liability, and dispute resolution, survive it.
23. Resolving disagreements
Start with an email. Our team settles the large majority of issues inside a week, and treats that as a duty rather than a courtesy. If a dispute cannot be resolved informally within 30 days, you and we agree to resolve it through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, conducted in the county where you live, by video, or on the documents, as those rules provide. Both parties waive the right to a jury trial and agree that claims may be brought only individually, not as part of a class or representative action. Either party may instead bring an individual claim in small claims court where it qualifies. You may opt out of this arbitration agreement by emailing us within 30 days of your first order stating that you decline arbitration; if you do, this Section 23 no longer applies to you, and the remainder of these Terms is unaffected.
24. Governing law
These Terms and any dispute arising from them are governed by the laws of the State of New York, without regard to conflict-of-law principles. Where a claim proceeds in court under Section 23, the state and federal courts located in New York County, New York have exclusive jurisdiction and each party consents to their venue, except that a small-claims matter may be brought in any small claims court where it qualifies.
25. General
These Terms, together with the Shipping, Refund, and Privacy Policies, are the entire agreement between us regarding the Site. If any provision is held unenforceable, the remainder continues in force. Our not enforcing a provision today is not a waiver of it tomorrow. You may not assign your rights under these Terms; we may assign ours in connection with a sale or reorganization of the business.
26. Changes to these Terms
We may revise these Terms from time to time. The version published on the Site when you place an order is the version that governs that order. Material changes will be flagged on the Site rather than slipped in quietly.
27. Reaching us
Edward Bramley
245 Park Avenue, 33rd Floor
New York, NY 10167, United States
customercare@edwardbramley.com
Monday through Friday, 8:00am to 5:00pm Eastern. Email is our only support channel, and we reply within 1 business day.