Refund policy

Sixty days, no restocking fees. If a piece is not right, here is exactly how it comes back.

The window

You have 60 days from the day your order is delivered to start a return. The date on the carrier's delivery scan is the date we count from. Start the process inside the window and you are covered, even if the parcel itself travels after day 60; once your return is authorized, post the item within 14 days of receiving the authorization.

What we accept back

Items in the condition they arrived in: unworn beyond trying for fit, unwashed, unaltered, with tags attached. Original packaging is appreciated but never required. Try a jacket on indoors the way you would in a fitting room; that never counts against you.

What we cannot take back

  • Items worn outdoors, washed, or altered
  • Items with detached tags or missing components
  • Items marked final sale at the time of purchase
  • Gift cards

None of this applies to faulty, damaged, or incorrect items, which have their own path under the section below. A fault that surfaces after the 14-day reporting window is still assessed on its merits, and nothing in this policy limits rights you hold under applicable consumer law.

Starting a return

  1. Email customercare@edwardbramley.com with your order number and the items you are returning.
  2. We reply within 1 business day with your return authorization and the return address. We do not print the return address here because unauthorized parcels cannot be matched to orders reliably.
  3. Pack the items securely and send them with a tracked service of your choice.
  4. Keep your postage receipt and tracking number until the refund lands.

Return postage

For a change of mind, return postage is yours, and we do not currently offer prepaid labels. The original $5.99 shipping charge is not refunded on change-of-mind returns. When an item is faulty, damaged, or not what you ordered, every cost is ours, including the postage back to us.

Restocking fees

We do not charge restocking fees. The refund you are quoted is the refund you receive.

Your refund

Returns are inspected within 2 business days of arriving back with us. Once approved, your refund is issued to the original payment method the same day the inspection completes. Card networks and banks then take their own time to post it, typically a few days and up to 8 business days depending on the institution. Refunds always go back to the payment method that paid, including on gift orders. If a return does not pass inspection, we email you the reason and your options, including having the item sent back to you.

Exchanges

We exchange for a different size or color, for any reason, subject to stock. Email us and we will arrange it. Exchange returns follow the same postage rules as change-of-mind returns, and the replacement ships to you at our cost. When timing matters, the quicker route is usually a return for refund alongside a fresh order, so the replacement ships without waiting on the inbound parcel.

Damaged, faulty, or incorrect items

Email us within 14 days of delivery with your order number and photographs of the item and, where relevant, the parcel. We will send the correct item or a replacement, or issue a full refund, at your preference and at no cost to you. This covers manufacturing faults, transit damage, and orders where the wrong item or size arrived.

Cancelling an order

An order can be cancelled free of charge at any point before dispatch. Since we dispatch within 1 to 2 business days, email us as soon as your mind changes. Once a parcel is with the carrier it can no longer be cancelled, but the 60-day return window applies once the order is delivered.

If a refund seems late

First, allow the 8 business days of bank processing. Then check with your card issuer, as posted refunds occasionally sit unlabeled for a day or two. If it still has not appeared, email us with your order number and we will send you the refund confirmation and its reference so your bank can locate it.

Reaching us

Edward Bramley
245 Park Avenue, 33rd Floor
New York, NY 10167, United States
customercare@edwardbramley.com
Monday through Friday, 8:00am to 5:00pm Eastern. Email is our only support channel, and we reply within 1 business day.