Contact information

Edward Bramley is an online store; everything, from a sizing question to a return, moves through email.

Customer care

Email: customercare@edwardbramley.com
Hours: Monday through Friday, 8:00am to 5:00pm Eastern
Email is our only support channel, and we reply within 1 business day.

What to include

For anything about an existing order, include your order number; it lets us answer in one reply instead of three. For returns, the Refund Policy sets out the short process, which starts with an email to the address above.

Visiting

We are online only; there is no showroom, counter service, or order pickup. Returns start with an email; the return address is provided by email with your return authorization.