Shipping policy
Edward Bramley ships across the United States, and only the United States. One service, one rate, tracked from our door to yours. The details below are our complete shipping terms.
The essentials
- Service: Nationwide Tracked Shipping, $5.99 on every order
- Dispatch: within 1 to 2 business days, cutoff 3:00pm Eastern
- Transit: an estimated 3 to 6 business days once dispatched
- Door to door: an estimated 4 to 8 business days in total
- Every order carries tracking
Where we deliver
All 50 states and Washington, D.C., including PO boxes. We do not currently deliver to APO or FPO addresses, to U.S. territories, or outside the United States. Checkout is set up to reject addresses outside this coverage; if one slips through, we will cancel and refund the order in full before dispatch.
Dispatch
Orders are prepared and handed to the carrier within 1 to 2 business days. Place your order before 3:00pm Eastern on a business day and it typically leaves the same or the next business day; orders placed after the cutoff, or on a weekend or holiday, are treated as placed the next business day. Business days are Monday through Friday, excluding federal holidays. You will receive a confirmation email when your order is placed and a second email, with tracking, when it is dispatched.
Estimated delivery windows
Transit takes an estimated 3 to 6 business days from dispatch, which puts most orders at your door an estimated 4 to 8 business days after checkout. Treat every window as an estimate; carriers set their own pace once a parcel is in their network. During peak weeks, severe weather, or carrier disruptions, a window can stretch. If it stretches noticeably, email us and we will find out why.
What shipping costs
$5.99, flat, on every order. It does not vary by weight, by state, or by how much is in your bag. There is no free-shipping tier; we would rather price the garments honestly than fold the postage into them. Any applicable sales tax on your order is shown at checkout before you pay.
Tracking
Your dispatch email carries a tracking number and a link. Allow up to 24 hours for the first scan to appear; carriers sometimes collect before they register. If your tracking shows no movement for 5 business days, email us and we will take it up with the carrier directly.
Carriers
We ship with established national carriers, including USPS, UPS, and FedEx. The carrier for your specific order is selected at dispatch and named in your tracking email.
Getting the address right
The shipping label is printed straight from your checkout entry, character for character, so a careful look before you confirm is worth the ten seconds. If you spot a mistake, email us immediately; we can correct an address at no cost any time before dispatch. Once a parcel is moving, we cannot redirect it. If a parcel comes back to us because the address was incorrect, the delivery was refused, or it went unclaimed, we will contact you with two options: reshipment for a new $5.99 charge, or a refund of the merchandise. If a parcel comes back through carrier error, we reship it at our own cost.
If your order is delayed
Most delays are short and resolve on their own. If your order has passed the top of its estimated window, check the tracking first, then email us with your order number. We monitor it from our side until it lands.
Loss or damage in transit
If a parcel is lost by the carrier, or arrives with transit damage, that is our problem to solve, not yours. Email us within 14 days of the marked delivery date or, if there is no delivery scan, within 14 days of the last day of the estimated 4 to 8 business day window, with your order number and, for damage, photographs of the parcel and its contents. We will replace the order or refund it in full, and we will handle the carrier claim ourselves.
Marked delivered, nothing there
Occasionally a carrier scans a parcel as delivered shortly before it actually arrives. Allow 24 hours, and check with household members, neighbors, building staff, and any parcel room. If it still has not appeared, email us and we will open a trace with the carrier and see the matter through.
Returns
Returns are governed by our Refund Policy, which allows 60 days from delivery. The short version: email us first, and we will walk you through it.
Reaching us
Edward Bramley
245 Park Avenue, 33rd Floor
New York, NY 10167, United States
customercare@edwardbramley.com
Monday through Friday, 8:00am to 5:00pm Eastern. Email is our only support channel, and we reply within 1 business day.